Cancellation by Site / Customer
Customers can cancel orders placed, within 30 minutes of placing the order by calling our customer service. In such a case payment made towards the cancelled order will be refunded after deducting the bank processing fees via original mode of payment. If any fraudulent transaction is suspected or transactions defies the terms & conditions of using the website, Pinx International Pvt. Ltd. at their sole discretion can cancel such orders. Such customers would be denied access and orders placed by them will be cancelled at the discretion of Pinx International Pvt Ltd
Return, Replacement & Refunds
Anything you buy online from our website www.organikearth.com can be exchanged within 3 days of receipt of order in case of quality issue or damaged product/packaging.The said product will be replaced after thorough checking by our Quality Control team, as long as the product reaches us in the company authorized product packaging, and the tags are intact on the product.
Criteria for Replacement
1. We must be notified by email or by calling our customer care within 3 days from the day you receive your order.
2. Please make sure that the piece is returned to us in the condition you received it. We do not accept returns if the tags are tampered with or the seal is broken (broken seal is accepted in case of damaged packaging).
3. Our quality control department is extremely rigorous & thorough but on rare occasions it is possible that human errors might occur. In such a case, please return the product back with labels & tags intact within 3 days from the date of receiving the order.
5. If you have received a damaged product, please initiate a return and notify us within 3 days from the day you receive your order.
6. For all cancelled orders, refunds (after deducting bank processing fees) will be processed within 5-7 working days and money will be refunded using the same mode of payment at the time of placing the order.
7. For Damaged products approved for exchange by our Quality Control Team, the replacement product will be sent out within 5 working days.
Address for returns
Pinx International Pvt Ltd
16 S Block A New Alipore 4th floor
Kolkata – 700053
Mobile: +91 9874378720